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Session ID: 2633473
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Thank you for contacting Sprint. My name is Christina. How may I assist you today?
my expiration date is incorrect. I want to know why.
I would be happy to research that for you, one moment please while I access your account.
I am showing your agreement end date is 12/23/2008.
yes me too
I want to know why that is the date
May I ask what you feel your end date is to be?
it should have already passed
I am showing a new agreement was started on 12/23/2006.
for what change
Please give me a few moments to review your account.
One moment please while I transfer you to account services.
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Whitney R has joined this session!
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Thank you for contacting Sprint Acccount Services. My Name is Whitney. How may I assist you?
Christina D just dumped me. I'm questioning my expiration date
it says 12/23/2008 - this is entirely wrong
she told me I changed plans on 12/23/2006
and i asked her what happened on 12/23/2006
because I've had sprint service for some time, and still have the same phone i've always had
That is correct the end date of your agreement is 12/2008 due to plan changes.
what changed
Are you inquiring about an upgrade?
no
I want to know what changed
on 12/23/2006
I had service before then, I sure didn't get a new phone on that date
You changed your plan effective 12/23/2006 to the Fair and Flexible Plan with 900 minutes.
what did I have previously
The Price Plan and the actual Plan are totally separate.
why can't you tell me what I changed?
I wouldn't have changed anything 2 days before christmas either
You originally had the Free and Clear 500 Plan Effective 7/22/2006. And then changed to the Fair and Flexible 900 Plan 12/23/2006.
what was my plan pre 12/23/2006, and what was different after 12/23/2006
no no no
the only thing I had done was to get rid of the data plan a couple years ago
it was 10$/mo
and I was told that I was not signing up for anything new
I made sure of it when I went to the store
I do see that the Vision was active 8/22/2006 until 12/22/2006. However the new plan was effective 12/23/2008.
so you're telling me I was lied to?
that removing the data plan signed me up for another 2 year commitment?
I do not think you were lied to, it may just be a misunderstanding. Removing a feature never extends your agreement. You never requested an increase in minutes?
nope
and if you look @ my use you will see that i've had no need for the extra minutes either
i'm looking at my last 5 months and i'm below 500 every single month. I'm not sure about previous to that, but I'd have no reason to change my phone habits.
I understand, unfortunately since the plan change was made almost 2 years ago there is no way for me to modify or back date the plan. If you wanted to dispute a change on your account you have need to contact about it within 30 days of the effective date of the changes.
I do apologize for any inconvenience this may have caused Kyle.
how the heck would I ever notice?
my plan dropped $10, the cost of the added service
and all was well
a customer shouldn't have to check their expiration date every month
can I speak to a manager?
I do apologize for all your frustrations. Allow me one moment to get a supervisor.
Just another moment please.
you admit that there's an error on your side and you would back date the plan end date if you could correct?
I do not see that there is an error. If you did have a dispute the issue would have needed to addressed within 30 days of the plan change. If they found an error in the plan change they would have then made the necessary modifications to your account.
but I was lied to
and didn't realize it until now
how is that my fault?
where is your supervisor?
Thank you for holding. My name is Tiffany L. I am a team lead for this department. How may I assist you today?
well you could read the conversation
your system says I started another plan on 12/23/2006 but I didn't, I just dropped a dataplan, a 'feature', and should not have had my contract renewed
Yes, sir. I am showing that you had a plan change that you were unaware of and now you would like to have the contract renewal removed from your account, is that correct?
whitney says that I got a 900 min data plan but I don't use close to that, i had 500 before I just wanted my data plan removed
yes I want that renewal removed
I've been a customer for years
All right. Please allow me just a few moments to review your account information.
the store i went to in shrewsbury to do it
I remember the associates that were employed there had no idea what was going on, I should've looked into this sooner
All right. I am showing that in December of 2006, your price plan costs went up from $39.99 to $59.99 each month due to the plan change. Were you unaware of this price change as well?
I didn't have much confidence they did everything properly, but my bill dropped the cost of the data plan so I was satisfied and didn't think anything was wrong
what was my total cost before w/ the data plan?
The cost for your price plan alone was initially $39.99 per month before the plan change.
what was the total bill with the data plan? this doesn't make sense to me at all
when push comes to shove, I was signed up for a 900 min plan and you can see that does not affect my use at all
and it shouldn't have been a renewal to get the data plan removed
Yes, when you signed up for the Fair and Flexible plan with 900 anytime minutes, your contract was renewed.
i'm telling you all I did was remove the data plan
I did not need the extra minutes, go back and look @ my use
i apologize, sir. From what I understand in your previous statement, you were aware of your plan upgrade to that of 900 anytime minutes.
no, that's the thing, I did not go for a plan upgrade on 12/23/06
I went to remove the data plan, that's it, one of your employees screwed it all up, and looking back I had a lot of frustration at that shrewsbury locationn
All right. I apologize for any inconveniences you may have experienced thus far. We are dedicated to making your chat experience a satisfying one. One moment, please, while I assist you with this at this time.
The contract has successfully been removed from your account, effective immediately. Is there anything else that I can assist you with at this time?
when will I see this change
I'm logged into my account and still see 12/23/2008
It is effective on your account immediately. It will not, however, be updated on your online account until the beginning of your next billing cycle on 08/01/08.
Do you have any further questions about Sprint products or services that I can assist you with at this time?
no, I will check on 8/1/08 for this change. Thank you for your assistance.
You are most welcome. Thank you for contacting Sprint. We appreciate your business, sir.
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