Sprinting Away From Sprint, Hands-Down The Worst Cellphone Company Ever
I’ve been with Sprint since 2005, before that I had Nextel (which was later bought by Sprint). We got the phones for a now extinct development company I ran with my buddy Dan.
On 7/11/08 during the iPhone craziness I logged onto my Sprint account and saw you could check your end date. I’ve been lusting for an iPhone for quite some time and the 3G release broke the metaphorical camel’s back. Here’s a transcript of my session with Sprint on 7/11 for your entertainment.
If you read that transcript you would think that the issue was resolved and they rolled back my service so I wasn’t required to keep my contract until 12/23/2008 right? You’d be mistaken.
Today I had a followup conversation, just to validate my success getting my plan rolled back. What I learned was this: THEY CANCELED MY ACCOUNT effective 8/1/2008. Hole in one Sprint.
I’m very frustrated I lost the text conversation from today because I tried to view the frame source and Sprint knocked me out. I was speaking to a friendly fellow named "Oliver". Note: a text based online support allows for easy outsourcing. There were some good quotes like:
Oliver:
you line is cancelled. did you pay the $200 cancellation fee?
Me:
I NEVER SAID TO CANCEL MY ACCOUNT
And when I said "hell no" I got this prompt reply:
To ensure that we have a productive chat session, I ask that you please refrain from using profane/vulgar language during our chat. Thank you in advance.
You’d think I said something like "Suck My Ass Sprint" which upon reflection, might not have been such a bad idea.
Needless to say my tenure as a Sprint Customer is coming to a close. Unfortunately Sprint-Really-Sucks.com was already taken. I might’ve been able to capitalize on Sprints cesspool service for profit, maybe I still will!
Maybe I should look into this lawsuit.
I’ll change my strategy and try again, this time following this great advice.
UPDATE 7/20
I was so livid with Sprint on Friday (7/18) that I got an iPhone that very day, it’s badass. I used this service to check availability. The whole process of buying the phone (16GB Black), transferring my number, and taking calls took a total of 15 minutes. A far cry of the trials and frustrations I heard from people who waited in line and got it on 7/11. This phone kicks ass. I’m still figuring out my way around it, but as of right now I’m very happy I jumped ship.
IN OTHER NEWS
My old phone is up on eBay the sale of which should put a good dent in my cancellation fee from Sprint. Send the link to someone you hate that has Sprint. 
UPDATE 7/28
My HTC Mogul sold on eBay Saturday. The final price was $183.90 + $15.95 shipping = $199.85. Total shipping costs were $12.10 to ship via USPS which leaves me with $187.75 total for resale of my HTC Mogul phone.
The Sprint cancellation fee is $200. So it essentially cost me $12.25 to up and leave Sprint. For all the headaches and stress they caused they should be paying me to leave them in my opinion.
Another thing that made it so much easier on the wallet was that my company is paying for my new iPhone. I love my job. All is well that ends well.
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